Tech

Collaborating for Impact: How We Delivered MotoNovo’s New POS   

When we began developing MotoNovo’s new POS system, MotoPro, we knew it was a significant undertaking, not just due to the scale of supporting over 3,000 retailer sites, but because we wanted to create a solution that was modern, intuitive, and genuinely valuable for both retailers and customers.

This project required close collaboration from several cross functional teams. This will give an insight into the processes we took to deliver a seamless POS system to MotoNovo as a team, from early planning and feedback sessions to the technical decisions that shaped the user experience and end-product satisfaction.  

Understanding the Challenge 

Before we wrote a single line of code, we had to understand what wasn’t working, and what needed to change. MotoNovo came to us with a clear goal: to modernise their POS checkout journey and make it more seamless for both retailers and customers. But translating that into a user-friendly, intuitive experience meant digging into the details. 

We started by reviewing the existing flow and gathering feedback from MotoNovo, retailers, and internal stakeholders. There were a lot of moving parts; legacy processes, technical constraints and user pain points, so, as a cross-functional team, we had to get our heads together to come up with exactly how we could deliver the right POS for MotoNovo. 

One of key goals was effectively balancing MotoNovo’s specific requests with creating a retailer-friendly journey. We weren’t just building features, we were rethinking how the entire checkout experience should feel. That meant considering everything from customers’ current MotoNovo settlement agreements and quote generation to how users interact with the system remotely, and making sure it all worked seamlessly. 

Planning the experience and building the features 

Once we had a clearer picture of what MotoNovo and their retailers needed, we moved into planning mode, exploring how the whole journey should feel, and ensuring it had the functionality required from MotoNovo.  

Our job was to make the journey seamless for retailers and consumers. We had to design interfaces that were intuitive for retailers, responsive across devices, and flexible enough to support both in-store and remote finance applications. One of the key aspects was enabling customers to apply for finance from home, without needing to be guided through it by a retailer, a small shift that makes a big difference in user autonomy. 

We also had to think about how these features would work together. For example, generating quotes needed to feel instant while including important details such as finance settlement figures. We also needed to take into account lender requirements such as the inclusion of suitability checks. Every interaction had to be fast, clear, and reliable, especially in a fast-paced retail environment. 

Ultimately, it was about creating a solution that didn’t just look good, but genuinely improved the experience for everyone using it and hit all the key requirements needed by MotoNovo. 

Cross Collaborative Development 

Throughout development, we had consistent touchpoints with teams throughout Codeweavers, not just using the skillset within the POS team, but also collaborating closely with Retailer Delivery teams and Lender Onboarding. There is much more to this POS than initial observation, with key vehicle imports providing the source of truth from which we could build the solution. Without this cross collaboration, we would not have been able to deliver this seamless system with such a tight deadline.  

How this build delivered results 

Developing MotoPro will help retailers deliver a seamless finance application journey, speeding up the car-buying process and increasing customer satisfaction. The new system enables consumers to complete their finance application on or offline, providing a seamless onmichannel journey. With our integrated features, retailers can generate and compare finance quotes side by side, submit customer applications and receive real-time status updates. This POS increases operations efficiency, saving retailers time and money, streamlining workflows and creating a better experience for the end consumer. When collaborating on MotoPro, we always had the end-user benefits in mind, consistently guiding our development and decision making. 

What we learned and what is next? 

Building MotoPro was a real team effort, and not without its challenges. Coordinating across teams, balancing technical complexity with usability, and responding to evolving requirements pushed us to think differently.  

We’re already working on expanding the number of funded calculators and adding even more features to the POS. This is just the beginning of a long-term partnership with MotoNovo, and we’re excited to keep evolving the platform to meet the needs of both retailers and customers. 

Written in collaboration with the Point of Sale team.

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